| Examining student satisfaction with higher education services: Using a new measurement tool T Gruber, S Fuß, R Voss, M Gläser‐Zikuda International journal of public sector management 23 (2), 105-123, 2010 | 838 | 2010 |
| Service quality in higher education: The role of student expectations R Voss, T Gruber, I Szmigin Journal of Business Research 60 (9), 949-959, 2007 | 672 | 2007 |
| The desired teaching qualities of lecturers in higher education: a means end analysis R Voss, T Gruber Quality Assurance in Education 14 (3), 217-242, 2006 | 199 | 2006 |
| Designing and conducting online interviews to investigate interesting consumer phenomena T Gruber, I Szmigin, AE Reppel, R Voss Qualitative Market Research: An International Journal 11 (3), 256-274, 2008 | 163 | 2008 |
| Handling customer complaints effectively: A comparison of the value maps of female and male complainants T Gruber, I Szmigin, R Voss Managing Service Quality: An International Journal 19 (6), 636-656, 2009 | 134 | 2009 |
| Understanding the characteristics of effective professors: The student's perspective T Gruber, A Reppel, R Voss Journal of Marketing for Higher Education 20 (2), 175-190, 2010 | 126 | 2010 |
| Wissenschaftliches Arbeiten R Voss UTB, 2011 | 107* | 2011 |
| The desired qualities of customer contact employees in complaint handling encounters T Gruber, I Szmigin, R Voss Journal of marketing Management 22 (5-6), 619-642, 2006 | 94 | 2006 |
| Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: A comparative study T Gruber, A Lowrie, GH Brodowsky, AE Reppel, R Voss, IN Chowdhury Journal of Marketing Education 34 (2), 165-178, 2012 | 93 | 2012 |
| Benchmarking J Seifried, R Voss Bibliothek der Universität Konstanz, 2008 | 84 | 2008 |
| Which classroom service encounters make students happy or unhappy? Insights from an online CIT study R Voss, T Gruber, A Reppel International Journal of Educational Management 24 (7), 615-636, 2010 | 77 | 2010 |
| Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters T Gruber, I Szmigin, R Voss Journal of Services Marketing 23 (6), 422-435, 2009 | 70 | 2009 |
| Studying critical classroom encounters: The experiences of students in German college education R Voss Quality assurance in Education 17 (2), 156-173, 2009 | 65 | 2009 |
| Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction T Gruber, A Reppel, I Szmigin, R Voss Qualitative Market Research: An International Journal 11 (4), 400-413, 2008 | 37 | 2008 |
| Handelsmarketing K Birker, R Voss Cornelsen Girardet, 2000 | 33 | 2000 |
| Studienzufriedenheit: Analyse der Erwartungen von Studierenden R Voss Analyse der Erwartungen von Studierenden, 2007 | 30 | 2007 |
| Hochschulmarketing Voss Eul, 2006 | 26 | 2006 |
| BWL kompakt - Grundwissen Betriebswirtschaftslehre R Voss Merkur-Verlag, 2004 | 22* | 2004 |
| Online laddering T Gruber, R Voss, I Balderjahn, A Reppel Qualitative Marktforschung: Konzepte–Methoden–Analysen, 569-581, 2009 | 17 | 2009 |
| Complaint handling at the Schindlerhof Hotel with praise and assessment cards R Voss, T Gruber Management services 49 (3), 16-19, 2005 | 15 | 2005 |
