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Liliane Abboud
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Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems
V Story, J Zolkiewski, K Verleye, A Nazifi, C Hannibal, A Grimes, ...
Journal of Business Research 116, 401-411, 2020
202020
From third party to significant other for service encounters: a systematic review on third-party roles and their implications
L Abboud, N As' ad, N Bilstein, A Costers, B Henkens, K Verleye
Journal of Service Management 32 (4), 533-559, 2021
162021
Let there be a" We": introducing an ethics of collective academic care
E Banister, K Hamilton, M Piacentini, L Abboud, S Allison, H Bruce, ...
European Journal of Marketing, 2023
3*2023
I can’t always get what I want: low power, service customer (dis)engagement and wellbeing
L Abboud, HL Bruce, J Burton
European Journal of Marketing, 2023
32023
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Articles 1–4