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Liliane Abboud
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Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems
V Story, J Zolkiewski, K Verleye, A Nazifi, C Hannibal, A Grimes, ...
Journal of Business Research 116, 401-411, 2020
112020
From third party to significant other for service encounters: a systematic review on third-party roles and their implications
L Abboud, N As' ad, N Bilstein, A Costers, B Henkens, K Verleye
Journal of Service Management 32 (4), 533-559, 2021
82021
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Articles 1–2