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earl naumann
earl naumann
Professor of Marketing, American University of Sharjah
Verified email at aus.edu
Title
Cited by
Cited by
Year
Creating customer value: The path to sustainable competitive advantage
E Naumann
(No Title), 1995
6821995
Customer satisfaction and business performance: a firm‐level analysis
P Williams, E Naumann
Journal of services marketing 25 (1), 20-32, 2011
5072011
Customer satisfaction measurement and management: Using the voice of the customer
E Naumann, K Giel
(No Title), 1995
4771995
A conceptual model of expatriate turnover
E Naumann
Journal of International Business Studies 23, 499-531, 1992
4121992
Antecedents and consequences of satisfaction and commitment among expatriate managers
E Naumann
Group & Organization Management 18 (2), 153-187, 1993
4021993
Organizational predictors of expatriate job satisfaction
E Naumann
Journal of International Business Studies 24, 61-80, 1993
3051993
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
P Williams, NJ Ashill, E Naumann, E Jackson
International journal of project management 33 (8), 1836-1850, 2015
1882015
Examining the relationship between work attitudes and propensity to leave among expatriate salespeople
E Naumann, SM Widmier, DW Jackson Jr
Journal of Personal Selling & Sales Management 20 (4), 227-241, 2000
1202000
How to implement a customer satisfaction program
E Naumann, DW Jackson Jr, MS Rosenbaum
Business Horizons 44 (1), 37-37, 2001
1142001
Customer centered six sigma
E Naumann
ASQ World Conference on Quality and Improvement Proceedings, 631, 2000
1062000
The purchase of components: functional areas of influence
E Naumann, DJ Lincoln, RD McWilliams
Industrial Marketing Management 13 (2), 113-122, 1984
981984
Toward a contingency theory of CRM adoption
P Williams, N Ashill, E Naumann
Journal of Strategic Marketing 25 (5-6), 454-474, 2017
952017
Determining buying center size
RD McWilliams, E Naumann, S Scott
Industrial Marketing Management 21 (1), 43-49, 1992
921992
The loyalty elephant
S Hoisington, E Naumann
Quality Progress 36 (2), 33, 2003
852003
One more time: how do you satisfy customers?
E Naumann, DW Jackson Jr
Business Horizons 42 (3), 71-77, 1999
851999
Customer attitudes of stayers and defectors in B2B services: Are they really different?
P Williams, MS Khan, NJ Ashill, E Naumann
Industrial Marketing Management 40 (5), 805-815, 2011
842011
Understanding the causes of defection among satisfied B2B service customers
E Naumann, M Haverila, M Sajid Khan, P Williams
Journal of Marketing Management 26 (9-10), 878-900, 2010
832010
Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers
P Williams, G Soutar, NJ Ashill, E Naumann
Journal of Service Theory and Practice 27 (1), 102-122, 2017
782017
What is customer-driven marketing?
E Naumann, P Shannon
Business horizons 35 (6), 44-53, 1992
711992
Identifying the key drivers of customer satisfaction and repurchase intentions: An empirical investigation of Japanese B2B services
MS Khan, E Naumann, P Williams
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2012
672012
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