Carol Esmark Jones
Carol Esmark Jones
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Performance outcomes of supply chain agility: when should you be agile?
DM Gligor, CL Esmark, MC Holcomb
Journal of operations management 33, 71-82, 2015
Building international business theory: A grounded theory approach
DM Gligor, CL Esmark, I Gölgeci
Journal of International Business Studies 47 (1), 93-111, 2016
Accumulation versus instant loyalty programs: The influence of controlling policies on customers' commitments
SM Noble, CL Esmark, CH Noble
Journal of Business Research 67 (3), 361-368, 2014
Timeliness, transparency, and trust: A framework for managing online customer complaints
JL Stevens, BI Spaid, M Breazeale, CLE Jones
Business Horizons 61 (3), 375-384, 2018
The effects of behavioral, cognitive, and decisional control in co-production service experiences
CL Esmark, SM Noble, JE Bell, DA Griffith
Marketing Letters 27 (3), 423-436, 2016
Supply chain friends: The good, the bad, and the ugly
DM Gligor, CL Esmark
Business Horizons 58 (5), 517-525, 2015
I’ll be watching you: Shoppers’ reactions to perceptions of being watched by employees
CL Esmark, SM Noble, MJ Breazeale
Journal of Retailing 93 (3), 336-349, 2017
Open versus selective customer loyalty programmes
CL Esmark, SM Noble, JE Bell
European Journal of Marketing, 2016
Retail space invaders: When employees’ invasion of customer space increases purchase intentions
CL Esmark, SM Noble
Journal of the Academy of Marketing Science 46 (3), 477-496, 2018
A tangled web: Views of deception from the customer's perspective
EA Gillespie, K Hybnerova, C Esmark, SM Noble
Business Ethics: A European Review 25 (2), 198-216, 2016
Co-producing with consumers: how varying levels of control and co-production impact affect
J Stevens, CL Esmark, SM Noble, NY Lee
Marketing Letters 28 (2), 171-187, 2017
Appreciating anonymity: An exploration of embarrassing products and the power of blending in
CLE Jones, C Barney, A Farmer
Journal of Retailing 94 (2), 186-202, 2018
Bad behavior and conflict in retailing spaces: Nine suggestions to ease tensions
CL Esmark, SM Noble
Business Horizons 59 (1), 95-104, 2016
Managing closing time to enhance manager, employee, and customer satisfaction
SM Noble, CL Esmark, C Ashley
Business Horizons 58 (2), 217-224, 2015
Approacher be-wear? Increasing shopper approach intentions through employee apparel
C Barney, CLE Jones, A Farmer
Journal of Business Research 108, 401-416, 2020
Well That’s Embarrassing: An Examination of Product Package Differences and the Impact on Embarrassment: An Abstract
C Barney, C Esmark, S Waites
Academy of Marketing Science Annual Conference, 253-254, 2017
Countering Negative Online Reviews: The Impact of Response and Responder—A Structured Abstract
JL Stevens, CL Esmark, MJ Breazeale
Creating Marketing Magic and Innovative Future Marketing Trends, 195-200, 2017
The Effects of Different Types of Control in Co-production Experiences
JL Stevens, CL Esmark, SM Noble
Celebrating America’s Pastimes: Baseball, Hot Dogs, Apple Pie and Marketing …, 2016
Interaction Privacy: A Study of Threats and Consequences
CL Esmark
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