Martin Mende
Martin Mende
Professor of Marketing, Jim Moran Professor of Business Administration Florida State University
Verified email at
Cited by
Cited by
Transformative service research: An agenda for the future
L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ...
Journal of Business Research 66 (8), 1203-1210, 2013
Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers’ service experiences
J van Doorn, M Mende, SM Noble, J Hulland, AL Ostrom, D Grewal, ...
Journal of Service Research 20 (1), 43-58, 2017
Decoding Customer-Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
M Mende, RN Bolton, MJ Bitner
Journal of Marketing Research 50 (1), 125-142, 2013
Conceptualisation and Aspirations of Transformative Service Research
MS Rosenbaum, C Corus, AL Ostrom, L Anderson, RP Fisk, AS Gallan, ...
Journal of Research for Consumers 19, 1-6, 2011
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Response
M Mende, ML Scott, J van Doorn, D Grewal, I Shanks
Journal of Marketing Research 56 (4), 535-556, 2019
Service robots rising: how humanoid robots influence service experiences and food consumption
M Mende, M Scott, J van Doorn, I Shanks, D Grewal
Marketing Science Institute Working Paper Series, 2017
Judging the Book By Its Cover? How Consumers Decode Conspicuous Consumption Cues in Buyer-Seller Relationships
ML Scott, M Mende, LE Bolton
Journal of Marketing Research 50 (3), 334-347, 2013
Why Attachment Security Matters How Customers' Attachment Styles Influence Their Relationships With Service Firms and Service Employees
M Mende, RN Bolton
Journal of Service Research 14 (3), 285-301, 2011
Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being: Findings from a Longitudinal Study on Financial Counseling
M Mende, J van Doorn
Journal of Service Research 18 (3), 351-368, 2015
Responsibility and Well-Being: Resource Integration Under Responsibilization in Expert Services
L Anderson, J Spanjol, JG Jeffries, AL Ostrom, C Nations, SA Bone, ...
Journal of Public Policy & Marketing 35 (2), 262-279, 2016
Retail apocalypse or golden opportunity for retail frontline management?
M Mende
Journal of Retailing 95 (2), 84, 2019
Activating Consumers for Better Service Coproduction Outcomes through Eustress: The Interplay of Firm-Assigned Workload, Service Literacy, and Organizational Support
M Mende, ML Scott, MJ Bitner, AL Ostrom
Journal of Public Policy & Marketing 36 (1), 137-55, 2017
Strategische Planung im Beschwerdemanagement
M Mende
Deutscher Universitätsvlg, 2006
The Marketing of Love: How Attachment Styles Affect Romantic Consumption Journeys
M Mende, ML Scott, LE Bolton, A Garvey
Journal of the Academy of Marketing Science 47 (2), 255–273, 2019
D Lehmann, JR Parker, M Ding, S Fournier, C Alvarez, M Mende, M Scott, ...
Advances in Consumer Research 40, 2012
Time to Flatten the Curves on COVID-19 and Climate Change. Marketing Can Help
M Mende, V Misra
Journal of Public Policy & Marketing 40 (1), 94-96, 2021
Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings
D Grewal, M Kroschke, M Mende, AL Roggeveen, ML Scott
Journal of Interactive Marketing 51 (August), 9-25, 2020
It’s All Relative: How Customer-Perceived Competitive Advantage Influences Referral Intentions
M Mende, SA Thompson, C Coenen
Marketing Letters 26 (4), 661-678, 2015
All That Glitters Is Not Gold: The Penalty Effect of Conspicuous Consumption in Services and How It Changes With Customers and Contexts
M Mende, ML Scott, LE Bolton
Journal of Service Research 21 (4), 405-420, 2018
Improving Financial Inclusion through Communal Financial Orientation: How Financial Service Providers Can Better Engage Consumers in Banking Deserts
M Mende, LC Salisbury, GY Nenkov, ML Scott
Journal of Consumer Psychology 30 (2), 379-91, 2020
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