| The relationship between service quality and customer satisfaction–a factor specific approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services marketing 16 (4), 363-379, 2002 | 1859 | 2002 |
| Determinants of customer‐perceived service quality: a confirmatory factor analysis approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services Marketing 16 (1), 9-34, 2002 | 776 | 2002 |
| Ant-colony algorithms for permutation flowshop scheduling to minimize makespan/total flowtime of jobs C Rajendran, H Ziegler European Journal of Operational Research 155 (2), 426-438, 2004 | 612 | 2004 |
| Customer perceptions of service quality: A critique GS Sureshchandar, C Rajendran, TJ Kamalanabhan Total quality management 12 (1), 111-124, 2001 | 571 | 2001 |
| A holistic model for total quality service GS Sureshchandar, C Rajendran, RN Anantharaman International journal of service industry management 12 (4), 378-412, 2001 | 404 | 2001 |
| Patient‐perceived dimensions of total quality service in healthcare M Duggirala, C Rajendran, RN Anantharaman Benchmarking: An international journal 15 (5), 560-583, 2008 | 402 | 2008 |
| A comparative study of dispatching rules in dynamic flowshops and jobshops C Rajendran, O Holthaus European journal of operational research 116 (1), 156-170, 1999 | 383 | 1999 |
| Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants P Padma, C Rajendran, PS Lokachari Benchmarking: An international journal 17 (6), 807-841, 2010 | 369 | 2010 |
| Efficient dispatching rules for scheduling in a job shop O Holthaus, C Rajendran International Journal of Production Economics 48 (1), 87-105, 1997 | 337 | 1997 |
| A conceptual model for total quality management in service organizations GS Sureshchandar, C Rajendran, RN Anantharaman Total quality management 12 (3), 343-363, 2001 | 327 | 2001 |
| The relationship between management's perception of total quality service and customer perceptions of service quality GS Sureshchandar, C Rajendran, RN Anantharaman Total quality management 13 (1), 69-88, 2002 | 289 | 2002 |
| Criticality analysis of spare parts using the analytic hierarchy process PP Gajpal, LS Ganesh, C Rajendran International journal of production economics 35 (1-3), 293-297, 1994 | 281 | 1994 |
| Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis GS Sureshchandar, C Rajendran, RN Anantharaman International journal of bank marketing 21 (5), 233-242, 2003 | 274 | 2003 |
| A no-wait flowshop scheduling heuristic to minimize makespan C Rajendran Journal of the Operational Research Society 45 (4), 472-478, 1994 | 269 | 1994 |
| A conceptual framework of service quality in healthcare: perspectives of Indian patients and their attendants P Padma, C Rajendran, LP Sai Benchmarking: An International Journal 16 (2), 157-191, 2009 | 243 | 2009 |
| A multi-objective simulated-annealing algorithm for scheduling in flowshops to minimize the makespan and total flowtime of jobs TK Varadharajan, C Rajendran European journal of operational research 167 (3), 772-795, 2005 | 231 | 2005 |
| Heuristic algorithm for scheduling in a flowshop to minimize total flowtime C Rajendran International Journal of Production Economics 29 (1), 65-73, 1993 | 227 | 1993 |
| An efficient heuristic for scheduling in a flowshop to minimize total weighted flowtime of jobs C Rajendran, H Ziegler European Journal of Operational Research 103 (1), 129-138, 1997 | 213 | 1997 |
| Different initial sequences for the heuristic of Nawaz, Enscore and Ham to minimize makespan, idletime or flowtime in the static permutation flowshop sequencing problem JM Framinan, R Leisten, C Rajendran International Journal of Production Research 41 (1), 121-148, 2003 | 212 | 2003 |
| An instrument for measuring total quality management implementation in manufacturing-based business units in India IN Joseph, C Rajendran, TJ Kamalanabhan International Journal of Production Research 37 (10), 2201-2215, 1999 | 196 | 1999 |
